This month I co-facilitated the last of a series of 9 events. I have been working with the Coalition for Collaborative Care, spending a day with each of the of the Integrated Personal Commissioning sites. We were supporting them to develop their strategic plan around care and support planning, and ofcourse, co-production is key to this.
As part of these sessions, a member of the co-production group shared the graphic of ‘what good looks like’ and a handout to help people evaluate how they are doing. This was developed as part of the Think Local Act Personal (TLAP) guide to care and support planning and I wanted to share how these 10 statements of co-production were developed and ways people can use it.
I developed the TLAP guide with colleagues at NDTi, working with local authorities to explore what the Care Act (2014) would mean for councils. I wanted to go further than the brief to explore compliance and costs and also look at whether care and support planning is happening in the way that people want. We need to both be compliant, and be moving towards what people want and expect from care and support planning – what good looks like from the perspective of the person. In the guide are 10 powerful statements that set the standard for what people want.
We brought together members of the TLAP National Co-production Advisory Group and the emerging equivalent at the Coalition for Collaborative Care to develop a set of statements that reflect how care and support planning has to keep the person at the centre of decision-making, and be done in a way that maximises people’s choice and control over their lives and services. We did this though sharing stories with each other of people’s best experiences of planning, and distilling the key elements of that into the set of ten statements. I think they are appropriately ambitious and challenging, and set an agenda for what coproduction at the individual level looks like.
“Really? I can have this? This is possible?” was the response from one carer when she read them.
From the statements I developed a checklist for both practitioners and people receiving support. This is simply a rating of 1-5 against each statement. Here are some of the ways that the 10 statements could be used:
- To share with people what they should be able to expect from services – so that everyone has the same, shared understanding of what good looks like in relation to co-production
- Within induction and training, led by people who use services
- To inform satisfaction surveys and evaluation – is this what people are experiencing?
- To share what is possible by gathering stories of good practice to share across organisations, for example, ask teams to choose their top three stories that reflect the statements
- For individual self-reflection for pratitioners. Where are you doing well? Where could you improve? How can you do this?
- With managers, to agree goals within supervision. One example is that managers could ask for specific examples of how colleagues worked towards these statements in developing care and support plans or in person-centred reviews.
- Within teams to agree team goals to improve co-production. Here are some examples: ask everyone to share an example of how they are working towards a particular statement; ask each team member to share their biggest success around another statement, ask each team member to think about what they do that is working/not working around each statement.
- With other managers, for example as a practice group or as part of an organisational development programme
Please email me if you would like a copy of the checklist (firstname.lastname@example.org) and please share your ideas of how we could put them into practice.